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AHLEI Hospitality Operations Certificate

(Registered under Chapter 493, Registration Number: 362468)

Established in 1953, the American Hotel & Lodging Educational Institute (AHLEI), one of the finest nonprofit member benefits of the American Hotel & Lodging Association (AH&LA), is the premier source for delivering quality hospitality education, training and professional certification that serves the needs of hospitality schools and industries worldwide. The Educational Institute continues to meet and exceed its education and training mission for all levels of hospitality personnel.

A student who has successfully completed the program will:

  • Learn about the global hospitality industry from both a development and management perspective.

  • Be developed effective supervision and management skills that are essential to success in the industry.

  • Discover the latest strategies for attracting employees, minimizing turnover, and maximizing productivity.

  • Increase front office efficiency and help sales grow with the knowledge and skills gained.

  • Be introduced in a practical perspective to the marketing of hotel, restaurants, and clubs.

  • Know how to give guests the highest priority as all details of the food and beverage operation are planned, implemented, and evaluated.

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The normal duration of the programme is 12 months

Entrance Requirements

  • Completion of Hong Kong Diploma of Secondary Education (HKDSE) Examination with at least one subject at Level 2, or any Applied Learning subject with the result of “Attained”, or

  • Pass in one Hong Kong Advanced Level Examination (HKALE) or two Hong Kong Advanced Supplementary Level Examination (HKASLE) subjects, plus one pass in the Hong Kong Certificate of Education Examination; or

  • Successful completion of certificate/ diploma programme (attained at Hong Kong Qualifications Framework Level 3); or

  • Equivalent qualifications, e.g. BTEC Level 3 (QCF) ; or

  • Mature applicants aged 21 or above with 1 year work experience.

Programme Structure

Module No. 357

Module Name: Managing Hospitality Human Resources (44 hours)

Module No. 250

Module Name: Supervision in the Hospitality Industry (45 hours)

Module No. 333

Module Name: Managing Front Office Operations (45 hours)

Module No. 270

Module Name: Marketing in the Hospitality Industry (40 hours)

Module No. 428

Module Name: International Hotels: Development and Management (45 hours)

Module No. 103

Module Name: Hospitality Today: An Introduction (45 hours)

Module No. 241

Module Name: Management of Food and Beverage Operations (45 hours)

Module No. 338

Module Name: Managing Housekeeping Operations (45 hours)

"It is a matter of discretion for individual employers to recognise any qualification to which this course may lead."

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